Better together. The Craneware Group.

Our rebrand is the result of ongoing efforts to integrate our businesses into one international organization to better serve our customers.

Aside from being aware that communications and other information you receive from us will contain our new branding, no action is required. All invoices, purchase orders, and other transactional communications from us will contain our new branding, but the names of the individual legal entities (the corporations) within The Craneware Group of companies are unchanged.

Yes. All contracts and agreements are still valid. The names of the individual legal entities (corporations) within our organisation have not changed and therefore the names of the contracting entities within The Craneware Group are unchanged as a result of the rebrand.

All payment details remain the same. There are no changes to our payment details (including the payee company name and bank account details). Our bank account details will not change without formal written confirmation directly from our team. If you receive any communication purporting to be from us regarding any change in payment details, please contact us immediately.

Yes. You will continue to be supported by the same contacts. You can continue to email contacts using @craneware.com or @sentryds.com email addresses. Don’t worry if you send something to one of our old email addresses, we will still receive it.

Yes. You’ll still be able to access our online platforms using your existing credentials.

While we may introduce new support and solutions options over time, our rebrand will not change the way we do business with you. Your Customer Support and Sales teams remain happy to assist you with any questions you may have.

Yes. While this partnership ultimately means we will meet your evolving needs with more solutions, we will continue to provide a wide range of assessments, products, services, and training programs. Over time, we will be rebranding them to include our new company logo.

Yes. There will be no disruption to service as a result of our rebrand. You should receive any orders you have placed in the usual timeframe but do get in touch with your Customer Support team if you have any order-related questions.

Yes. We’ll be updating our social media channels to reflect our new name. Look out for notifications on those channels.

Absolutely. There will be very little change to our online platforms at this stage and no disruption to your projects as a result of this rebrand.